24/7 Human Support available in English and Spanish
Service status
Payment Options & Refund Policy
Card Payments
Cryptocurrencies
Available after your first payment via traditional methods or upon extended KYC verification.
Bank Transfers
SWIFT / SEPA
14-Day Refund Policy
A one-time 14-day refund is available to both individuals and legal entities. No reason is required. The policy is subject to the following conditions:
- One refund per customer/account.
- No refunds for suspended servers due to AUP, TOS violations or legal takedown.
- No refunds for cryptocurrency payments.
- No refunds for extra features (IPs, extra bandwidth or traffic package, licenses, manual labor).
- No refund if service usage clearly exceeds evaluation (e.g., 95% of bandwidth consumed).
How to Request a Refund
- Log in to your client area.
- Cancel the service you'd like to refund.
- Create a new support ticket addressed to the Billing department with the subject: 14-Day Refund.
- Write in free form that you'd like to request a refund. No justification is required.
We'll review your request within 14 days. The refund will be issued using the same payment method you originally used.
